Renegade Harley-Davidson

"So to all out there, if you want some great friendly down to earth service and help, I strongly suggest you pay Renegade Harley-Davidson of Alexandria a visit!!"

I'm writing this to let everyone know about the great service/help that I received at Renegade Harley-Davidson in Alexandria!! I started off with an 07 Heritage Softail, and I was ready to move up to a Bagger. After much research, talking and looking around, the Road Glide Ultra was the bike of my dreams! In the past year and a half, I visited many Harley Dealers trying to get into this dream bike. I don't have the best credit score, but have been working hard at it to get it back up. Needless to say, the other dealers did not get me into this bike. They seem to be looking for easy sales and some even turn their noses up at me when they found that I needed a little help!   I was about ready to give up after many trips to various dealers , and being mislead. I made a call to Renegade Harley-Davidson and talked to a friendly salesman, Nick Jorgensen and made an appointment. I can't say enough about Nick, very friendly, knowledgeable, straight up front, worked hard to make it happen!!  I'm a Navy Veteran, most places this means little to nothing!  But not at Renegade! They Honor and care for military personnel. I had a couple of credit hiccups to straighten out, which my lovely wife handled on the phone, and Nick-excuse the expression worked his butt off-to make the deal happen. Nick went as far as going to the owner of Renegade Mr Eddie and got him involved in helping out!!  After 5 hours I came out of there on cloud 9, on my dream bike a 2012 Road Glide Ultra!! I cant thank Nick Jorgensen and Mr Eddie enough for all the help and great service. So to all out there, if you want some great friendly down to earth service and help, I strongly suggest you pay Renegade Harley-Davidson of Alexandria a visit!!

Thomas Leon, ,1/31/2012

"Riders Edge helped me attain the skill and confidence needed to feel safe operating a motorcycle."

Thank you so much for the awesome learning experience you gave me as I completed the new rider course at Renegade Harley-Davidson.

Riders Edge helped me attain the skill and confidence needed to feel safe operating a motorcycle.  It was wonderful from the beginning when I was welcomed by Carl Stafford, throughout as I met other high quality members of your staff family through the dealership tour, until the time I was handed the much valued completion certificate.   The class was fun and exciting.  The instructors, Dale and Jeremy, were truly remarkable in creating a wonderful classroom setting as well as helping each of us maneuver the necessary hands-on skills needed.  They always kept us safe, encouraged and ready for the next skill.  Their knowledge and professionalism is remarkable.

Again, thank you for the fine learning experience.  See you on the open road.

Tammy G.,1/25/2012

"Thanks to all the Renegade clan for providing such timely and great service!"

I'm naming this the Brad Brag - recently I got nailed in Alexandria - literally - while checking tire pressures before our ride, it was pointed out that my slow leak may be caused by the large nail politely passing through the tread and out the side wall - we peddled over to your place and met up with a very helpful and friendly Brad, ready set go, he got us fixed up deluxe - and during out wait time there were friendly smiling faces everywhere - and no wonder, your layout is great and you have everything "on the floor" folks like it when it's "hands on" and especially one tire that saved our ride time - Thanks to all the Renegade clan and for Brad, an air five for providing such timely and great service!

Bill Cheatham,5/23/2011

"In today's market, it's rare that the customer service exceeds the expectation of the purchase."

I wanted you to know about the great experience I have had purchasing a 2009 Heritage Softail from your dealership. In today's market, it's rare that the customer service exceeds the expectation of the purchase. Cindy has been a joy to work and communicate with during the entire process of purchasing my Harley. Her ability to represent your company to the public is extraordinary. When I called her to change the terms of my sales contract she quickly went about changing the contract and sent a new Fed-Ex with all the new paper work. Never once did she seem upset or put out with any of my requests, which would require her to redo all the paper work. Her answer was no problem and our phone conversation always left me feeling confident with my purchase. Please extend my thanks to Cindy and if you have any customer service programs that recognize employees, she is a prime candidate. Thanks again!

Thomas K.,5/20/2011

"When I needed you, your staff came to the plate."

Just a quick note, I was at your shop this last week. Your staff was some of the best I have had to deal with. My Street Glide had a problem with electric gas. You fixed it in a flash after 6 pm. When I need you your staff came to the plate. Again Thank You Very Much. Great weekend.

Joe,4/07/2011

"You made my experience at Renegade worth every dollar and made me and my wife feel as if we are part of the family."

I just wanted to take a few minutes and thank you for all your time and help.  You made my experience at Renegade worth every dollar and made me and  my wife feel as if we are part of the family.  I do have to say my wife is upset a little because someone has to stay at home with the kids while I?ve been out riding and she hasn?t.  If I hear of anyone looking to buy a bike I will be sure to send them your way and to the Renegade family.  I look forward to getting together with yall sometime soon and I have that pack of smokes for you brother.  Thanks again for everything!

Victor L.,3/30/2011

"To all the guys in the parts department, you guys are the best, very helpful and full of information"

I have been riding for over 30 years now and I purchased my first Harley from Renegade just this year. I will have to say, after all these years of riding every other bike out there, I am totally pleased with my purchase. Now I know what all the fuss has been about all these years, and I have to admit that I now own the best bike on the road today. I would also like to thank Angelina for all of the help they gave us when we purchased the bike. Very very helpful and had the best attitude there. Every time I have came in since, they always great us with a smile and ask if they can help us. To all the guys in the parts department, you guys are the best, very helpful and full of information. Overall, we are very pleased with our new bike and hope to eventually become members of the family at Renegade, right now we are just the in-laws...

Buddy G.,4/11/2011

"I Loveeee the Rider's Edge class!!!!"

Just wanted to mention (again)...I LOVEEEEE the Rider's Edge class!!!! Took my first "official" ride on the highway...INDESCRIBABLE...and I felt SO much safe after taking the class! Thanks Renegade!!!! :))

Catherine McCurry Sillavan

"Been shopping and getting services from you guys 4 years now best people I've met."

Just want to tell Cindy in sales thank you for selling me a 2011 Street Glide while here in Iraq working and sending me pictures of it. She even found a way to get me what I wanted cheaper than I had anticipated and I wont be home for 2 more weeks and its all taken care of. 2nd Harley from you guys and soon hopefully Pops will get a Trike from you as well. Been shopping and getting services from you guys 4 years now best people I've met. Keep it rubber side down see you in 2 weeks.

Travis Brians

"Me and my husband got a street bob and we r loving it! thank yall!"

Me and my husband got a street bob and we r loving it thank yall, every one was so nice to us and my husband took the endorsment class and he loved it he said it was so helpful he took it july 14 -17, i want to take it to now lol i now want my own bike so i know i will be back there a big THANKS :)

Shona Ramos Slavent